Warranty & Fit Support
Draft. These terms are not final and will be confirmed before the store opens. Items marked TBD are still open.
We want your appliance to sit comfortably. Here is how fit support and the warranty are planned to work.
Fit support window
Draft: free adjustments for 60 days after delivery. Send photos and a short description of what feels off.
Remakes
Draft: up to 1 free remake within the fit support window if adjusting is not enough. [TBD — owner to confirm: whether a new impression is required and who pays shipping]
Workmanship warranty
Draft: 12 months against defects in workmanship. [TBD — owner to confirm: exact coverage and exclusions]
What is not covered
[TBD — owner to confirm: loss, pet or heat damage, changes in your teeth after the mold, wear from eating, unauthorized repairs]
Repeat orders
Draft: we keep your digital model for 12 months so a replacement may not need a new mold. [TBD — owner to confirm: price for replacements]